Subscription refunds and cancellations

Last updated: September 7, 2026

Camels App sells access to cloud POS software subscriptions. This policy explains how refund and cancellation requests are handled.

Trials and Cancellations

If a trial is offered, you can decide whether to continue before the trial ends. Paid subscriptions can be cancelled from billing support, and access remains available until the end of the current paid period unless stated otherwise.

Refund Requests

Refunds may be considered case by case for duplicate charges, billing errors, technical issues that prevent reasonable use of the service, or accidental renewal requests made promptly after renewal.

Non-Refundable Cases

Refunds may be refused for completed billing periods where the service was available, abuse, fraud, policy violations, or requests made after significant use of the paid service.

How To Request Help

Contact [email protected] with your account email, company name, charge date, and reason for the request. If Paddle is merchant of record for your purchase, Paddle may make the final refund decision under its buyer policies.